Our Guarantee

100% Money-Back Guarantee

We stand behind you 100%.

Whether you are buying or selling tickets on our site, we safeguard your transaction.

You will receive a 100% refund for your tickets if:

  • Your order was accepted but not delivered by the seller.
  • Your order was accepted but not shipped in time for the event.
  • Your tickets were not valid for entry.(1)

But we do not stop there. You also have our 100% Money Back Guarantee if:

  • Your event is cancelled and is not rescheduled.(2)

Notes:

(1) Verified proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verified proof.

(2) 100% refund for a cancelled event does not include shipping.

Coronavirus Update